Privacy Policy
Effective Date: 19 Oct 2025
Last Updated: 19 Oct 2025
Welcome to LEZYO.in, operated by LEZYO , founded and directed by Mrs. Basanti Devi.
Your privacy is our priority. This Privacy Policy describes how we collect, use, protect, and share your information when you use our website, mobile application, and services.
By accessing or using LEZYO.in, you agree to the practices described in this Privacy Policy.
---
1. Information We Collect
We collect the following types of information to provide and improve our services:
A. Personal Information
When you register, order, or interact with our platform, we may collect:
* Full Name
* Contact Details (Phone Number, Email, Address)
* Date of Birth (for verification)
* Payment Information (UPI, card details, wallet ID, etc.)
* Identification Documents (for franchisees, vendors, or partners)
B. Business & Franchise Information
For vendors, delivery partners, and franchise owners:
* Business Name and Type
* GST Number or Business License
* Bank Account or Payment Settlement Details
* Employee and Delivery Partner Details
C. Device & Technical Information
When you visit or use LEZYO.in or our mobile app, we automatically collect:
* IP Address
* Device Type, Browser Type, and Operating System
* Location Data (for delivery or rental vehicle service)
* Usage Logs, Cookies, and Analytics Data
D. Transaction & Order Data
We collect details about your:
* Orders, Deliveries, and Payments
* Communication and Feedback with Vendors or Support
* Franchise or Vendor Performance Reports
---
2. How We Use Your Information
We use your information responsibly for the following purposes:
* To process orders, payments, and deliveries.
* To connect customers with vendors, delivery partners, and franchisees.
* To verify identity and prevent fraud or misuse.
* To communicate important updates, promotions, or service alerts.
* To analyze platform usage and improve user experience.
* To comply with legal obligations and government regulations.
---
3. Data Protection & Security
We follow strict data protection standards to keep your information safe:
* All personal and payment data is encrypted (SSL 256-bit).
* Access to data is limited to authorized personnel only.
* Regular security audits, firewall protection, and malware monitoring are in place.
* No unauthorized sharing, selling, or trading of your data is permitted.
---
4. Sharing of Information
We may share limited information only when necessary:
* With vendors, delivery partners, or franchise owners to complete orders.
* With payment gateways and logistics providers for secure transaction processing.
* With government or legal authorities when required by law.
* With service providers for analytics, customer support, or marketing (under NDA and strict data protection agreements).
We never sell personal data to third parties for profit.
---
5. Franchise, Vendor, and Partner Data Handling
* Franchise owners, vendors, and delivery partners must adhere to LEZYO’s Data Policy.
* Any misuse of customer data by third parties will result in legal and contractual action.
* LEZYO.in reserves the right to audit franchise data-handling practices periodically.
---
6. Cookies & Tracking Technologies
We use cookies to:
* Remember user preferences and improve navigation.
* Track order history and performance.
* Personalize offers and product recommendations.
You can disable cookies in your browser settings, but this may affect functionality.
---
7. Your Rights
You have the right to:
* Access and correct your personal information.
* Request data deletion or account removal.
* Withdraw consent for marketing communications.
* File a complaint regarding misuse or data breaches.
Requests can be made to support@lezyo.in
---
8. Data Retention
* Customer and order data are retained as long as legally necessary.
* Vendor, franchise, and partner data may be retained for compliance and audit purposes.
* Once retention periods expire, data is securely deleted or anonymized.
---
9. Children’s Privacy
LEZYO.in is not intended for children under 13 years. We do not knowingly collect personal information from minors.
---
10. Policy for Franchise & Vendor Communication
All franchisees and vendors must ensure that:
* Customer data is used only for LEZYO-related business purposes.
* No data is copied, transferred, or shared outside the platform.
* Violations will lead to immediate franchise termination and legal action.
---
11. International Data Transfer
If your data is processed outside India, we ensure compliance with international data protection standards and secure transfer protocols.
---
12. Changes to This Policy
We may update this Privacy Policy periodically. All changes will be posted on LEZYO.in with the updated date. Continued use of our platform implies acceptance of the revised policy.
---
13. Contact Us
If you have questions, concerns, or complaints regarding our Privacy Policy or data practices, please contact:
LEZYO
Director: Mrs. Basanti Devi
Main Market Sbi Road Khajuwala
📍 Bikaner, Rajasthan, India
📧 Email: support@lezyo.in
🌐 Website: www.LEZYO.in
---
LEZYO.in — Your Trust, Our Responsibility.
We are committed to protecting your data, your business, and your trust — always.
